Legal
Our policies
Everything we have agreed to, in one place and in plain English.
Each policy has a short plain English summary at the top, a contents list and numbered clauses so you can find and refer to exactly what you need.
All policies last updated
Terms and ConditionsThe main agreement for every service we provide.Last updated 9 October 2026Read the policyPrivacy PolicyWhat personal data we collect, why, who sees it and your rights.Last updated 9 October 2026Read the policyCookie PolicyExactly what our website stores in your browser, and how to change it.Last updated 9 October 2026Read the policyPayment TermsHow and when you pay, monthly billing, and what happens if a payment fails.Last updated 9 October 2026Read the policyRefunds and Cancellations PolicyWhen you can cancel, pause or get money back.Last updated 9 October 2026Read the policyWebsite Care Plan TermsWhat monthly care, SEO and Google Business Profile plans cover, and what they do not.Last updated 9 October 2026Read the policySBS Scheme and Bundle TermsThe rules for the SBS Scheme and the Launch, Grow and Pro bundles.Last updated 9 October 2026Read the policyAcceptable Use and Content PolicyWhat you can and cannot ask us to publish, and who owns the images, text and tools.Last updated 9 October 2026Read the policyComplaints PolicyHow to complain, how fast we respond and what happens next.Last updated 9 October 2026Read the policyAccessibility StatementHow we are working to make crello.co.uk usable for everyone.Last updated 9 October 2026Read the policyModern Slavery StatementOur commitment to acting ethically and keeping slavery out of our business.Last updated 9 October 2026Read the policy
Questions about a policy?
Email support@crello.co.uk, and we will explain anything in plain English.